Documentation Operations Manager

Documentation Operations Manager

Location: Exton / Philadelphia, PA (Hybrid)

About the Role

Bentley’s software powers critical infrastructure worldwide, and our documentation ecosystem supports hundreds of thousands of users each month. We are investing in a coordinated, modernized documentation experience, and we’re seeking a Documentation Operations Manager to operationalize standards, workflows, and tooling across dozens of product teams and their embedded technical writers.

In this role, you will be responsible for the systematic production, maintenance, and optimization of documentation across the company — ensuring consistent quality, smooth workflows, and reliable publishing. You will partner closely with writers, product teams, Release Services, and our growing Documentation Community of Practice (CoP).

This role focuses on enabling distributed writers and improving productivity, not taking ownership of content creation itself.

Responsibilities:

• Operationalize documentation standards across all product groups, helping ensure consistency in structure, style, formatting, and publishing workflows.
• Support and enable distributed technical writers, guiding them through tooling, processes, and best practices without taking over their content work.
• Manage documentation tooling and workflows, including structured content authoring, review processes, translation pipelines, and publication frameworks.
• Partner with the Documentation CoP, helping standardize production methods, share best practices, and onboard new contributors across the company.
• Drive documentation process scalability, ensuring teams can maintain, refresh, and extend content efficiently and consistently.
• Collaborate with Engineering and Product teams to align documentation operations with product roadmaps and release cycles.
• Contribute to documentation governance models that promote cross‑product alignment and measurable quality improvements.
• This position does not require travel.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

Qualifications:

• Experience in documentation operations, content systems, structured authoring, or technical content production across multiple product lines or teams.
• Strong familiarity with documentation tooling ecosystems, structured content workflows, and content lifecycle management.
• Proven ability to influence without direct authority, enabling writers and stakeholders across complex organizations.
• Experience improving processes, establishing best practices, and driving convergence in environments with distributed teams or multiple tool chains.
• Excellent communication, collaboration, and change‑leadership skills.

Why Bentley

You will play a central role in modernizing how documentation is produced across a global engineering organization. This role sits at the heart of a strategic initiative with high visibility and strong executive backing, offering a rare opportunity to define operational excellence on a scale.

What We Offer:

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com