Customer Success Advocate

Location: Hybrid, Exton, Pennsylvania. Requires coming into our Exton office once every other week.

Position Summary:

As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their journey. Your work directly drives contract growth and renewal, and you will serve as the primary connection between our users and the value our products deliver.

This is a meaningful opportunity for someone who is energized by building trust with customers and turning those relationships into long-term business outcomes.

Responsibilities:

• Customer Growth and Ownership
  • Take direct accountability for the growth of your SMB customer portfolio
  • Identify expansion opportunities within the existing customer base
  • Guide users through the full post-purchase journey from initial adoption to expansion
  • Proactively surface new opportunities before customers think to ask
  • Serve as the consistent presence in the customer experience from onboarding forward
• Relationship Management
  • Develop deep, substantive relationships with customers grounded in a genuine understanding of their goals and challenges
  • Lead structured onboarding sessions and maintain clear, timely follow-up communications
  • Consistently look for ways to add value beyond the immediate transaction
• Cross-Functional Collaboration
  • Partner with Product, Sales, Success, and Marketing teams to ensure users receive a seamless, consistent experience across every touchpoint
  • Channel customer feedback to the Product team to inform solution development
  • Work with Marketing to build user advocacy within the customer base
• User Education and Enablement
  • Apply product knowledge and communication skills to help users get the most out of what they have purchased
  • Stay current on product developments and industry trends
  • Bring relevant knowledge directly to customers in practical, accessible ways
• Position Details
  • This is a full-time, individual contributor role expected to work 40 hours per week, hybrid based in our Exton, PA office.
  • This role requires communication with Managers, peers and other colleagues of the company in person, and/or by utilizing Microsoft Teams chat, calling and meeting functions.
  • No travel required.
  • Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

Qualifications:

• 2 to 5 years of experience in customer success, account management, or a sales function, with a track record of building productive, trust-based relationships with business customers
• Ability to manage competing priorities in a dynamic environment without sacrificing quality of work
• Strong written and verbal communication skills
• Active listening skills and a consultative approach to problem-solving
• Comfort using data to inform decisions and propose solutions
• Ability to operate independently while contributing effectively as part of a broader team
• Familiarity with Power BI and/or Salesforce is a plus
• Genuine investment in delivering a consistently positive customer experience and a motivation to see the customers you support succeed

What We Offer:

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

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About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

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Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com