Customer Engagement Representative

Commercial Engagement Representative

Location: Preference is East Coast USA. Though home based/hybrid work model will be considered for qualified candidates.

Position Summary:

We’re looking for a Commercial Engagement Representative who can help us nurture and grow our SMB & e-commerce customer base. Come join our awesome team and be part of a passionate group that’s creating something special within our userbase.

Life as a Commercial Engagement Representative at Bentley

Here are some things you might do in a week:

• Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB userbase. Take ownership of their post-purchase journey, from adoption to expansion. Actively seek out new opportunities from the existing customer base.
• Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards be the first point of contact. Develop and nurture strong, long-lasting relationships. Plant seeds for future opportunities. You're the bridge between user needs and our solutions!
• Relationship Management: Take charge and eagerly tackle the responsibility of staying ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships. Always remain accessible to our users.
• Collaboration: Work closely with our Sales and Success teams to ensure a seamless user experience from the first touchpoint. Work with our Product team to provide feedback and explore and deliver solutions. Work with our Marketing team to build user advocacy.
• Learning and Educating: Become the master of your craft. Use your knowledge to make our users successful. Fearlessly embrace opportunities for continuous learning and growth.

Who you are:

• This is not your first gig, preferably you have been managing and building customer relationships in a B2B/B2C SaaS industry previously.
• A Fast-paced working environment has proven to be suitable for you. But you never compromise quality over speed.
• You are known for your excellent communication skills no matter the medium you’re interacting with people on. You actively listen, ensure efficiency with the right questions, and infect with your positive energy.
• Knowledge of HubSpot and/or Salesforce is a plus.
• Being data-driven is your natural strength, and having measurable targets helps you stay focused.
• The idea of learning more about how to help our users is something that makes you tick.

• Can-Do attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.

• You aspire to be great. We’re not aiming for mediocrity here.
• This role requires minimal travel.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

What We Offer:

• A great Team and culture – please see our Recruitment Video.

• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diverse international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com