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Cloud Support Engineer

Date: Feb 7, 2019

Location: Exton, PA, US, 19341

Company: Bentley Systems

Bentley Systems is seeking a Cloud Support Engineer to join our growing Managed Service team to deploy and support Bentley applications. The role will join an established team who build, maintain and support our cloud systems which are used by thousands of professionals around the world as a critical part of their business. All operations are carried out under the Bentley ISO 27001 certification and involve support for a wide range of Bentley products.

Location: Exton, PA



  • 2nd/3rd Tier Application and Infrastructure Support responding to incident tickets
  • Automation of existing and new processes to improve efficiency and accuracy
  • Support and guide Project and Product development teams in their work on Cloud systems
  • Monitor Application and system capacity and performance
  • Cloud application deployment, updates and proactive maintenance
  • The nature of this support role means that some out-of-hours work will be required.


Required Skills

  • Bachelor’s degree in Information Technology or related field
  • 5 years’ experience in IT with an emphasis in Windows Server, IIS or Database Administration
  • Experience in server applications with an emphasis on diagnosing and troubleshooting incidents related to applications, IIS and databases.
  • Experience of automating tasks with Powershell, or similar languages required
  • Strong Powershell development experience
  • Understanding of Windows Server operating in a virtualized environment
  • Working knowledge of Microsoft SQL Server and IIS.
  • Solid technical troubleshooting skills
  • Ability to work tasks/assignments through a help system ticketing system
  • Must possess good English written and oral communication skills and the proven ability to present technical information.


Desired Skills

  • Knowledge of ITIL processes, ISO 270001 or SOC2 experience
  • Experience with public clouds (Microsoft Azure, Amazon Web Services)
  • Knowledge of Bentley ProjectWise or AssetWise Applications
  • Experience in administering Bentley server products such as ProjectWise or eB

About Bentley Systems
Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.


Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2012. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market; strategic partner Siemens AG has accumulated a non-voting minority stake.


Nearest Major Market: Philadelphia

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