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Account Trust Manager

Date: Aug 12, 2019

Location: Exton, PA, US, 19341

Company: Bentley Systems

About Bentley Systems 

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.

 

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market. 
 

 

 

Bentley Account Trust Manager
Cloud, Security, Privacy, and Compliance

Date: August 2019

Location: Exton, PA, US, 19341
Company: Bentley Systems 

 

Position Summary

The Account Trust Manager helps to foster trust between Bentley and our accounts and users. The Account Trust Manager is the key colleague to work closely with IT Security, Legal, Compliance, and other stakeholders to coordinate and lead responses to account concerns and questions.  You will be utilizing your technical knowledge and exemplary communication skills to engage with accounts and users and respond to matters especially concerning cloud, security, privacy, and compliance.  You will provide clear and transparent information about Bentley cloud, security, privacy, and compliance practices and procedures. You will help prospective and current users understand the power of Bentley’s cloud offerings by explaining technical features and Bentley’s robust privacy and security protections built into our services and products. 

The Account Trust Manager will oversee all aspects Bentley’s account and user responses to trust and compliance related issues and questions.  You will support the Bentley sales process by improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your development of efficient processes and procedures will ensure that accounts and users get the highest quality customer support and timely responses to their questions about could, security, privacy, and compliance and that any potential roadblocks are identified early on and addressed.

Responsibilities:

  • Work hand-in-hand with sales, marketing, product development, IT security, legal, and compliance teams to develop a knowledge base of strategic responses to FAQs from accounts and users.
  • Work with sales teams, account managers, and other negotiation stakeholders to understand account technical objections in order to develop communications to resolve blockers related to cloud, security, privacy, and compliance. 
  • Develop systematic processes, procedures, and enterprise programs to effectively and efficiently respond to account FAQs and questionnaires. 
  • Participate in user and account meetings to address any concerns and questions and leave the user and account with a positive experience and comfort in Bentley’s security, privacy, and compliance in relation to its product and service offerings.
  • Develop programs and communications to enhance knowledge of trust throughout the organization and serve as an advocate of Bentley cloud products and services to accounts.

Qualifications:

  • Master’s or Bachelor's degree.
  • 8+ years of work experience with IT security and data protection for cloud software or tech company.
  • Outstanding oral and written communication and analytical skills.
  • Experience communicating technical and complex security and data protection solutions and concepts in a clear and transparent manner.
  • Understanding of large-scale data security and privacy challenges, requirements, policies, standards, and implementation strategies.
  • Experience building trust with customers and accounts by providing strategic and transparent information about security, privacy, and compliance.
  • Excellent project and program management skills and self-driven towards innovative solutions.
  • Certified Information Systems Security Professional (CISSP) or Certified International Association of Privacy Professionals Accreditation preferred. 
  • Knowledge of information security and data protection best practices, laws and regulation, and compliance frameworks such as ISO 2700 series, SOC, NIST, and GDPR. 

 

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, disability, protected veteran status, religion, national origin, age or any other protected characteristic.  Additional information about your rights as an applicant under the law may be found by clicking here and here.

 

Bentley participates in e-Verify / Bentley participa en e-Verify

 

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation  if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com

 

Search Firm Disclosure:
Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.

 


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