AI Documentation Engineer

AI Documentation Engineer

Location: Exton / Philadelphia, PA (Hybrid)

About the Role

Bentley’s software powers critical infrastructure around the world, and our documentation is a core part of how users experience our products. We’re building a new documentation platform and AI layer that makes our content easier to create, maintain, and consume — both by humans and by AI agents.

We’re looking for an AI Documentation Engineer to design and build the systems that sit at the intersection of LLMs, structured content, and our docs toolchain. You’ll work closely with documentation leaders, platform engineers, and product teams to:

• Use AI to assist writers and automate repetitive documentation tasks, and
• Ensure our DITA‑based documentation is structured, enriched, and delivered in a way that AI systems can reliably consume.

This is a hands‑on engineering role with a clear, high‑impact charter.

Responsibilities:

• Build AI‑assisted tooling for documentation
• Develop services and utilities that help with classification, tagging, summarization, link and structure validation, and content quality checks.
• Integrate these tools into our existing authoring and publishing workflows.
• Make documentation AI‑ready
• Design and implement transformations, pipelines, and metadata models so our DITA XML content is easy for AI to chunk, index, and reason over.
• Work with architects and documentation leaders to define what “AI‑ready documentation” means in practice (structure, semantics, metadata, context).
• Integrate with our docs stack and AI experiences
• Work within our content pipeline (Oxygen/DITA, OpenDITA, Git, Azure DevOps pipelines) to add AI‑powered capabilities without disrupting writers.
• Build and extend APIs that power AI‑driven documentation experiences, such as search and Q&A assistants.
• Collaborate across teams
• Partner with documentation leadership, platform/DevOps engineers, and product teams to identify high‑value automation and AI use cases.
• Contribute technical insight to our Documentation Community of Practice on how to best prepare content for AI systems.
• This position does not require travel.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).

Qualifications:

• Engineering experience with one or more of: Python, TypeScript/JavaScript, or similar languages.
• Hands‑on experience with AI/ML or LLMs, such as building RAG pipelines, integrating with LLM APIs, or developing AI‑assisted workflows.
• Familiarity with structured content (DITA XML or similar), and comfort working with schema‑driven or strongly structured data.
• Experience building or integrating with content or data pipelines (e.g., Git‑based workflows, CI/CD, message queues, or microservices).
• Strong problem‑solving skills, curiosity, and an interest in how people discover and use technical content.
• Ability to collaborate effectively with technical writers, platform engineers, and product stakeholders.

Why Join Bentley

• Work on real‑world AI applications that directly improve how engineers and practitioners learn and use complex software.
• Help shape a new, strategic capability and have a visible impact on our documentation experience.
• Join a collaborative environment where experimentation is encouraged and documentation is treated as a first‑class product asset.

What We Offer:

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

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Request an Accommodation:

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com