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User Operations Specialist (German)

Date: May 31, 2019

Location: Dublin 2, IE, D02 NP94

Company: Bentley Systems

Position Summary:


We are looking to hire a new Colleague to support our operations team. We look after Bentley's overall sales strategy, including ‘order-to-cash’ processing, licensing [activations, non-technical troubleshooting], contract management and sales support. If you have good communication skills, are well organised, possess strong technical and numeracy abilities combined with an ability to multitask and hold yourself accountable, then this is the role for you. Accuracy, good comprehension of complex processes and willingness to work under pressure at times are requirements. Fluent German language skills required, an additional EMEA language, in particular Spanish a bonus.


Your Day-to-Day:


  • Order fulfillment – manage order to cash process
  • Manage processes to ensure on-time and accurate billing and licensing
  • Provide licensing and user management support ensuring users can access and use Bentley software
  • Contract administration and invoice query resolution
  • Provide account and contract setup support
  • Research issues which may occur from time to time - root cause analysis - and look for solutions
  • Phone support to users covering non-technical issues and any queries they may have
  • Support Renewal and Enterprise Subscription Representatives on contract renewals, providing renewal quote reminders to users and engaging with users via phone, conference call and email correspondence
  • Maintain SAP contract subscription records for contact, product, pricing accuracy
  • Abide by product/subscription policies and maintain financial controls
  • Perform back office functions to support sales teams reach revenue goals
  • Provide timely, professional and quality service to user base


What You Bring To The Team:


  • 2- 5 years’ experience working in an order to cash (order fulfillment, contract administration) or shared services environment
  • University degree preferred but not compulsory with relevant experience; Six Sigma (or equivalent) an advantage
  • Strong English and fluent German required. A third European Language is advantageous, in particular Spanish
  • Excellent written and verbal communication skills with demonstrated professionalism in a results oriented work environment
  • Demonstrated skills and experience operating under a metrics based performance model
  • SAP experience (or other ERP system equivalent in CRM and/or other application modules) highly regarded
  • Proficient in MS Office Suite
  • Team player – strong customer focus


What We Offer:


  • Competitive Salary and benefits.
  • Being an integral part of the Global Team for a world-leading software company providing solutions for architecture, engineering and construction.
  • The opportunity to work within a global and diversely international team.
  • A fun, supportive and collaborative environment.
  • Colleague Recognition Awards.
  • Social and team building events.


Who We Are:


Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.


Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2012. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market; strategic partner Siemens AG has accumulated a non-voting minority stake.

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