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User Operations Specialist

Date: Jan 2, 2021

Location: Dublin 2, IE, D02 VN88

Company: Bentley Systems

Position Summary:


We are looking for an experienced individual to support our financial operations team. We look after Bentley's ‘order-to-cash’ processing, contract setup, invoice adjustments and sales support. If you have good communication skills, are well organised, possess strong communication and numeracy abilities combined with an ability to multitask and hold yourself accountable, then this is the role for you. Accuracy, good comprehension of complex processes and willingness to work under pressure at times are requirements. Fluent English and an additional EMEA Language skill required.


Your Day to Day:


  • Order fulfilment – manage order to cash process.
  • Manage processes to ensure on-time and accurate billing and license fulfilment.
  • Provide account and contract setup.
  • Phone support to users covering non-technical issues.
  • Contract administration and invoice query resolution.
  • Support Renewal Representatives on contract renewals, providing renewal quote reminders to users and engaging with users via phone and email correspondence.
  • Maintain SAP contract subscription records for contact, product, pricing accuracy.
  • Abide by product/subscription policies and maintain financial controls.
  • Perform back office functions to support sales teams reach revenue goals.
  • Provide timely, professional and quality service to user base.


What You Bring to the Team:


  • 2- 5 years’ experience working in an order to cash (order fulfillment, contract administration) or shared services environment.
  • Fluent English and an additional EMEA Language skill required.
  • University degree preferred but not compulsory with relevant experience. 
  • Excellent written and verbal communication skills with demonstrated professionalism in a results-oriented work environment. 
  • Demonstrated skills and experience operating under a metrics-based performance model.
  • SAP experience (or other ERP system equivalent in CRM and/or other application modules) highly regarded.
  • Proficient in MS Office Suite. 
  • Team player – strong customer focus.



What We Offer:


  • Vibrant City Center office location (WeWork Office Facilities).
  • Sports, Social and Wellness Activities/Events.
  • The opportunity to work within a multi-lingual and diverse international environment.
  • Respectful culture treating all our colleagues as equal.
  • Collaborative and cooperative working environment.
  • Being part of the world-leading software company providing solutions for architecture, engineering and construction.
  • Tailored and Hands on Training to empower you on your new role.


Who We Are:


Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market.


Equal Opportunity Employer:


Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion, national origin, age or any other protected characteristic.



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