Senior User Operations Specialist

Senior User Operations Specialist

Location: Dublin, Ireland

Work mode: Hybrid

The successful colleague is required to attend the office 1-2 times every week, and additionally whenever needed for system changes, training, activities, etc.

Position Summary:

Join Bentley Systems as a Senior User Operations Specialist, where you will play a pivotal role in our order-to-cash workflow. This position involves managing complex processes, including contract setup, invoice adjustments, and end-to-end order processing for a global region. Your expertise will ensure that all activities align with Bentley's guidelines and policies, enhancing our digital transformation journey.

Responsibilities:

• Lead daily operations to ensure activities meet established turnaround times and standards.
• Process enterprise customer orders and adjustments in accordance with Bentley's policies and guidelines.
• Collaborate cross-functionally with various stakeholders via email and phone to resolve order processing issues and ensure timely deliveries.
• Maintain accurate CRM contract records and update order tracking systems.
• Analyze operational data to respond to stakeholder queries or disputes and present findings to inform strategic decision-making.
• Support sales teams in achieving revenue goals through efficient back-office functions.
• Deliver timely, professional, and high-quality service to our user base.

Qualifications:

• 5-7 years of experience, with 2-5 years in an order-to-cash or shared services environment.
• Proficiency with Salesforce and other productivity applications and platforms is an advantage.
• Strong analytical skills to extract meaningful insights from complex data sets.
• High level of accuracy in managing processes, conducting audits, and preparing reports to maintain quality standards.
• Excellent verbal and written communication skills to effectively convey information to team members and stakeholders.
• Ability to identify issues quickly, think critically, and develop effective solutions.
• Superior time management skills to manage multiple tasks, prioritize workload, and meet deadlines.
• Flexibility to adapt to changing circumstances and evolving business needs, with a willingness to learn and embrace new technologies and methodologies.

What We Offer:

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

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