Salesforce Business Systems Analyst

Location: Dublin, Ireland (Hybrid)

Position Summary:
We are seeking an experienced Salesforce Business Systems Analyst (BSA) to serve as a strategic liaison between business stakeholders and technical teams. The ideal candidate has a deep understanding of Salesforce platforms, strong analytical and communication skills, and a proven track record of translating complex business requirements into scalable Salesforce solutions. This role plays a critical part in optimizing business processes, improving system adoption, and driving data-driven decision-making.

Responsibilities:

• Act as the primary point of contact between business stakeholders and Salesforce technical teams.
• Elicit, analyse, document, and validate business requirements using interviews, workshops, and process reviews.
• Translate business needs into clear functional specifications, user stories, acceptance criteria, and process flows.
• Partner with Salesforce Administrators, Developers, Architects, and QA teams to design and deliver solutions.
• Configure and support Salesforce features such as objects, fields, workflows, validation rules, reports, dashboards, and flows (as applicable).
• Support Salesforce implementations, enhancements, and integrations with external systems.
• Conduct gap analysis and recommend process improvements aligned with Salesforce best practices.
• Manage backlog grooming, sprint planning, and UAT coordination in Agile or hybrid environments.
• Facilitate user acceptance testing (UAT), including test case creation, execution, and defect tracking.
• Support production releases, post-deployment validation, and ongoing system optimization.
• Create and maintain documentation including business process maps, functional design documents, and training materials.
• Serve as a trusted advisor by proactively identifying risks, dependencies, and opportunities for improvement.
• Ensure solutions align with data governance, security, and compliance standards.

Qualifications:

• 5+ years of experience as a Business Systems Analyst or Business Analyst with a strong focus on Salesforce.
• Hands-on experience with Salesforce platforms such as Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud.
• Strong understanding of Salesforce data model, security model, and declarative capabilities.
• Proven ability to translate complex business requirements into functional and technical solutions.
• Experience working and collaborating with cross-functional teams.
• Excellent written and verbal communication skills, with the ability to communicate effectively at all levels of the organization.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience supporting UAT and production releases.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.

Desirable Qualifications:

• Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, Business Analyst, Sales Cloud Consultant).
• Experience with Salesforce integrations (APIs, middleware tools such as MuleSoft, Boomi, etc.).
• Familiarity with DevOps tools and release management processes.
• Background in data analytics, reporting, or CRM strategy.
• Experience mentoring junior analysts or leading small project teams.

Eligibility: Candidates must have the right to work in Ireland at the time of application.

What We Offer:

• A great Team and culture – please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world.
• Discover our latest user success stories for an insight into our global impact.

About Bentley Systems:

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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