Manager, Order Management

Location: Dublin, Ireland – Hybrid

Position Summary:

We are seeking an experienced and hands-on Manager, Order Management to play a key role in our Financial Operations team. This team is central to Bentley's success, looking after our ‘order-to-cash’ processing, contract setup, invoice adjustments, and sales support for our Enterprise accounts.

The ideal candidate is a proactive, deadline-driven operational leader who is passionate about ensuring a positive customer experience. You will be responsible for managing the day-to-day activities of the team, driving them to meet performance targets, and taking full ownership of all month-end and quarter-end closing activities. If you are a detail-oriented problem-solver who thrives on process improvement and making an impact, this role is for you.

Responsibilities:

• Team Leadership & Development: Lead, mentor, and develop a team of Order Management Specialists. Manage day-to-day activities, set priorities, and foster a collaborative and high-performance work environment.
• Operational Management: Oversee the complete lifecycle of software orders, from receipt to fulfillment, ensuring accuracy, timeliness, and adherence to company policies.
• Contract & Invoicing: Manage contract setup and oversee any necessary invoice adjustments, ensuring compliance and accuracy.
• Month/Quarter-End Close: Take full ownership of and manage all month-end and quarter-end closing procedures, ensuring all deadlines are met with precision.
• Sales & Stakeholder Support: Act as the primary liaison for Enterprise Sales, Finance, and other internal teams to resolve order-related issues and provide critical support.
• Process Improvement: Identify and implement solutions for process optimization within the team's daily operations to enhance efficiency and improve the customer experience.

Qualifications:

• Experience: A minimum of 5 years of experience in a Software Order Management function, including at least 3 years of proven experience managing a team.
• Technical Proficiency: Strong, hands-on experience with CRM and ERP systems is highly preferred. Specific experience with SAP or Salesforce is a significant advantage.
• Leadership: Demonstrated ability to lead, coach, and motivate a team to consistently achieve its operational goals.
• Process-Oriented: A strong background in managing operational timelines, with specific expertise in month-end and quarter-end financial closes.
• Communication: Excellent written and verbal communication skills, including active listening, with the ability to collaborate effectively across departments.
• Personal Attributes: Detail-oriented, proactive, and deadline-driven with strong time management skills and a passion for problem-solving.

What We Offer:

• A great Team and culture – please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

About Bentley Systems:

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

www.bentley.com 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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