User Operations Specialist

USER OPERATIONS SPECIALIST

Location: Delhi (Hybrid)

Position Summary :

User Operations Specialist role offers an exciting work opportunity and to be part of one of the leading infrastructure engineering software company. The role involves working in the order to cash workflow, handling volume transaction, order processing end to end for a global region including verifying purchase order documents, processing orders, and managing contracts strictly in line with the company guidelines and policies.

Your Day-to-Day:

• Process orders in CRM as per the Bentley policies and guidelines.
•  Should have knowledge about Order Processing, Invoicing, Credit Memos, Debit Memos, Cancellations, Order quality review, Clean order process etc.
•  The candidate should be able to review Order details and flag any issues that may impact our audit policies.
•  He or she should be able to interact via Email or telephonically to clarify any issues with regards to the Order processing and to get any missing information or paperwork.
•  Ensure that there are no delays to get orders processed.
•  Should be proactive in getting orders processed and highlight any discrepancies in case an order has any problems.
•  Should be flexible enough to handle a large volume of orders and to adjust to extra working hours as and when required.
•  Should be able to handle additional tasks with regards to Data clean up and other tasks for Sales Force / Work Day Project go-live & post go-live.

What you Bring To The Team

• Additional European languages will be an added advantage.
• Should have working knowledge in Excel, Word, PowerPoint.
• Working knowledge in SAP/CRM (WebUI) will be an added advantage
• 2- 5 years’ experience working in an order to cash (order fulfilment, contract administration).
• Excellent written and verbal communication skills with demonstrated professionalism in a results-oriented work environment.
• He or she should be able to multi-task.
• Team player with a strong customer focus.

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About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.