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Technical Support Engineer II, Geotechnical

Date: Jan 10, 2019

Location: Delft, NL, 2628 XK

Company: Bentley Systems

As a result of our recent acquisition of Plaxis, Bentley Systems is currently looking for a Geotechnical Support Engineer to be based in our Delft, The Netherlands office. In this role, you will help our customers with any issue or challenge they have using the software. In this role, you will provide technical support via phone, forum and web service tickets and interact with our software group to report issues and help product improvement based on user feedback.

 

The PLAXIS finite element-based software applications for soil and rock analyses is used all over the world by thousands of engineers faced with challenging construction projects (for example foundations, deep excavations, tunnels, dykes and offshore constructions). In addition to the software, we offer our users educational services through workshops, courses and training, and we offer them expert advice. The educational services are offered as public events, webinars and in-house events at the customer location. 

 

Your Day-to-Day:

 

  • Helping users to select the appropriate Geotechnical and numerical modeling techniques
  • Explaining the results of highly complex Finite Element models
  • Teaching the users on the theoretical background of our software in order to understand these results.
  • Provide technical support to users, answering complex questions on function and product best practices
  • Resolve application questions/problems via email and telephone in the areas of product functionality, system configurations/setup and bugs/enhancements
  • Serve as the primary support liaison between company and users
  • Convey user feedback to product development staff
  • Keep users informed of how and when problems are resolved
  • Perform follow up, testing and troubleshooting of products
  • Be responsible for appropriate referral to other support and quality assurance areas
  • Provide web-based user training

 

In this role, you will be a critical link to the Plaxis development teams in the Netherlands. You will frequently provide structured feedback on potential improvements, new requirements and market developments.

 

What You Bring To The Team:

 

  • BSc or MSc degree in Geotechnical Engineering or equivalent level obtained through a combination of education and experience required
  • 1 - 5 years prior engineering related experience advantageous
  • Fluent English required
  • Practical experience with the use of PLAXIS and/or other geotechnical Finite Element Software required
  • Excellent verbal and written communication skills with the ability to convey complex technical details
  • Able to find creative solutions for complex technical problems
  • Accuracy and perseverance are required
  • Must be self-motivated and proactive, possessing a strong desire to learn

 

What We Offer:

 

  • Competitive Salary and benefits.
  • Being an integral part of the Global Team for a world-leading software company providing solutions for architecture, engineering and construction.
  • The opportunity to work within a global and diversely international team.
  • A fun, supportive and collaborative environment.
  • Colleague Recognition Awards.
  • Social and team building events.

 

Who We Are:


Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.

 

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2012. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market; strategic partner Siemens AG has accumulated a non-voting minority stake. www.bentley.com


Job Segment: Geotechnical Engineering, Engineer, Construction, Geology, Technical Support Engineer, Engineering