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Geotechnical Support Engineer II

Date: Aug 27, 2021

Location: Delft, NL, 2628 XK

Company: Bentley Systems

Position Summary

Bentley Systems is currently seeking a Geotechnical Support Engineer to be based in Delft (Netherlands). In this role, you will bring your geotechnical expertise to help new and existing Bentley Systems software users with overcoming their challenges using geotechnical analysis numerical software. The PLAXIS finite element-based and limit equilibrium-based software applications for soil and rock analyses are used all over the world by thousands of engineers faced with challenging construction projects (for example foundations, deep excavations, tunnels, dikes, and offshore constructions). You will help these users with any issue or challenge they have using the software and will provide technical support via phone, forum, video calls, and web service tickets and interact with our software group to report issues and help product improvement based on user feedback. 

In addition to the software, we offer our users educational services through workshops, courses, and training, and mentoring. These educational services are offered as public events, webinars, and in-house events at the customer location.  


Your Day-to-Day:

  • Helping users to select the appropriate Geotechnical and numerical modeling techniques. 
  • Explaining the results of highly complex Finite Element models 
  • Teaching our users the theoretical background of our software to understand calculation results. 
  • Provide technical support to users, answering complex questions on functionality and product best practices. 
  • Resolve application questions/problems via email and telephone in the areas of product functionality, system configurations/setup, and bugs/enhancements. 
  • Serve as the primary support liaison between company and users. 
  • Convey user feedback to product development staff. 
  • Keep users informed of how and when problems are resolved. 
  • Perform follow-up, testing, and troubleshooting of products. 
  • Be responsible for appropriate referral to other support and quality assurance areas. 
  • Provide web-based user training. 
  • Writing white papers and articles on best-practices 
  • Validating software results 
  • Maintaining awareness of relevant industry trends, best practices, and government regulations. 
  • In this role, you will be a critical link to the PLAXIS development teams in the Netherlands. You will frequently provide structured feedback on potential improvements, new requirements, and market developments.


What You Bring to The Team:

  • BSc or MSc degree in Geotechnical Engineering or equivalent level obtained through a combination of education and experience required. 
  • 1 - 5 years prior engineering related experience advantageous 
  • Fluent English required 
  • Practical experience with the use of PLAXIS and/or other geotechnical Finite Element Software required
  • Excellent verbal and written communication skills with the ability to convey complex technical details. 
  • Able to find creative solutions for complex technical problems. 
  • Accuracy and perseverance are required. 
  • Must be self-motivated and proactive, possessing a strong desire to learn. 


What We Offer:

  • Competitive Salary and benefits. 
  • Being an integral part of the Global Team for a world-leading software company providing solutions for architecture, engineering, and construction. 
  • The opportunity to work within a global and diversely international team. 
  • A fun, supportive, and collaborative environment. 
  • Colleague Recognition Awards. 
  • Social and team-building events. 


Company Profile:

Plaxis is part of Bentley Systems, an international software company aiming at comprehensive software solutions for advancing the design, construction, and operations of infrastructure. Plaxis is specialized in geotechnics and focused on developing and supporting the PLAXIS finite element-based software applications for soil and rock analyses. Plaxis has a young international team and is based in a modern new office near the campus of Delft University of Technology.

The PLAXIS software is used all over the world by engineers faced with challenging infrastructural projects (for example foundations, deep excavations, tunnels, dikes and offshore constructions). In addition to the PLAXIS software, we offer our users educational services through workshops, courses and training and we offer them expert advice.


About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annualized revenues of more than $800 million in 172 countries.


Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.



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