Business Operations Lead

Ecosystem & Ventures (E&V) — Business Operations Lead

Location: Office-Based / Home-Based / Hybrid, preferably in EMEA

Position Summary

Our corporate purpose is to advance the world's infrastructure for a better quality of life. We empower people to design, build, and operate a better and more resilient infrastructure through the adoption of our digital twin solutions. The E&V team delivers the Bentley Partner Program (supporting a diverse and vibrant ecosystem of digital solutions required to support our users' needs), makes investments, and facilitates acquisitions through the Ventures team, all as supported by a robust Shared Services organization.

As the Business Operations Lead for Ecosystem & Ventures (E&V), you will be the driving force behind how our team learns, connects, and stays engaged. This role owns the E&V Community of Practice, leads our AI enablement journey, and champions employee engagement and recognition across a global, remote team. You will also keep the team's operational obligations — compliance training, expense and holiday tracking, budget oversight, and swag — running smoothly in the background so colleagues can focus on their work. Success in this role means fostering a connected, enabled, and engaged team while ensuring the day-to-day operational rhythms are well managed and never dropped. This role reports directly to the Senior Director, Programs and Operations.

Responsibilities:

Community of Practice & AI Enablement

• Lead and facilitate the internal E&V Community of Practice (CoP), driving cross-functional knowledge sharing, discussion, and synergy across the team.
• Plan and curate CoP content and sessions that keep the community active, relevant, and valuable to members.
• Own and drive the team's AI enablement journey, identifying tools, training, and use cases that help colleagues adopt AI effectively in their day-to-day work.
• Track adoption and gather feedback on AI enablement initiatives, iterating on the approach based on what's working.
• Act as a go-to resource and champion for AI-related questions, resources, and best practices within the team.

Employee Engagement

• Plan and execute employee engagement initiatives, including team events, remote/virtual sessions, and recognition programs.
• Coordinate individual celebrations (work anniversaries, milestones) to foster a positive, connected team culture.
• Develop engagement content and communications that keep a globally distributed team feeling included and informed.
• Gather and analyze engagement feedback to continuously improve participation.

Employee Obligation & Operational Tracking

• Lead employee obligation fulfillment, including tracking and follow-up on mandatory compliance training completion, and follow up on submission deadlines for operational obligations.
• Serve as the point of contact for questions related to these operational obligations.

Budget & Team Resources

• Maintain an overview of the team budget, tracking spend against plan and flagging variances.
• Support budget-related reporting and provide visibility to leadership on spend across engagement, swag, operational, and AI initiatives.
• Manage team swag — sourcing, ordering, inventory, and distribution.

Qualifications:

• Bachelor's degree in Business Management, Communications, HR, or a related field, or equivalent experience.
• 2–5+ years of experience in business operations, program management, employee engagement, or a related people-facing role, ideally within the Tech Industry.
• Genuine interest in AI tools and enablement, with the ability to translate new technology into practical adoption for a team.
• Experience planning and running engagement events or programs for a distributed/remote team.
• Strong organizational skills with proven ability to track and follow through on recurring operational obligations (compliance, expenses, time-off) without things falling through the cracks.
• Comfort managing a budget and reporting on spend, with good attention to detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to create content and messaging that resonates across a global team.
• Strong project management skills, with the ability to juggle multiple initiatives and stakeholders at once.
• Proactive and resourceful, with a genuine enthusiasm for building community and culture.
• Advanced proficiency with standard business software (e.g., Microsoft Office Suite).

What we offer

• A great Team and culture – please see our colleague video. 
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start. 
• An attractive salary and benefits package. 
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups. 
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact. 

Who We Are

Bentley Systems (Nasdaq: BSY) is an infrastructure engineering software company. We provide innovative software to advance the world's infrastructure — sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud, encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.