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User Operations Specialist

Date: Aug 17, 2019

Location: Beijing Chaoyang District, 11, CN, 100025

Company: Bentley Systems

Job Title:        Enterprise Subscription Analyst


Support Area: Bentley Greater China business


Location:         Beijing, China


Reporting to:   Manager, User Operations



Role Description:


The Enterprise License Subscriptions (ELS) is a key component to Bentley's overall sales strategy. Our mission is to deliver exceptional financial results, measured in high subscription reset rates, by providing outstanding sales and service activities to our Bentley resellers and user base.

This role is primarily focused on managing ELS / Graduated PWCE contracts, products, SELECT, training and professional service orders, fulfilment and invoicing. 




  • Responsible for the maintenance, renewal and growth of our Enterprise Subscription and Graduated PWCE program user base in China.
  • Ensuring effective communication with our Enterprise users, Sales, Legal, Product teams and AR collection team.
  • Build customized reports to exemplify and analyse usage data trends with proficient skills in Microsoft Excel or SQL database systems.
  • Maintain an up-to-date forecast system of revenue generating opportunities and identify obstacles to growth to Management.
  • Order processing - release Quotation to Order or Contract, order change in SAP CRM to trigger fulfilment and billing/invoicing customer;
  • Contract Management - administration, review, and analysis of contracts to ensure compliance with contract specifications, company policies, and government regulations;
  • Day to day handling ELS order/contract fulfilment issues, like customer credit block, license issue etc;
  • Monitoring key business reports and provide value-added service to Sales team via regular reporting;
  • Other jobs assigned by the management.


    Education/experience/skill requirements:


  • Fluent English is mandatory, experience in CRM & SAP, or an equivalent ERP
  • 2 years+ experience in Customer Operations / Software Licensing in the IT Industry.
  • A results-focused professional, self-motivated and with clear goals, who can use these individual traits to adopt a team approach to best-in-class user service.


  • Analysis skills, time management skills and ability to work independently are a must.
  • Able to learn new skills quickly and adapt to changes quickly.
  • Work under pressure


    Decision Making Authority:


  • Day to day management for responsible ELS accounts in Greater China


    Problem Solving Responsibility:


  • Identify critical issues and find out solutions, and report to the supervisor/manager if escalation or decision-making is required.