Senior NOC Engineer

Location: Home-Based – Philippines

Position Summary:

The Senior NOC Engineer is responsible for handling Level Three support for the entire Bentley infrastructure. This relates to all technology, including servers, networks and vendor-specific hardware and software. 

Your Day-to-Day:

• Infrastructure Monitoring/Reporting/Escalations
• Incident Management
• Ensure problems and incidents are escalated, tracked, and accounted for at the proper priority level.
• Provides Tier II support per request from operational and departmental Teams.
• Investigate and troubleshoot issues per approved Knowledgebase Articles.
• Provide Tier II, III technical support and services for internal colleagues.
• Escalate issues to the Network Operations Center Manager as needed.
• Account provisioning/administration
• SS LOG processing
• Daily log review
• Telecom support
• Ability to work effectively with minimal supervision.
• Performs other duties as assigned.
• Identify opportunities for test automation to increase efficiency.
• Maintain and update monitoring systems.
• Create and update knowledge base articles.
• Improve service, perception, and satisfaction.
• Process quick turnaround of requests by Service Level Agreements
• Demonstrate the ability to work in a team and communicate effectively.
• Escalate issues/requests that require next level support
• Enter all work as tickets into ITSM Tool.

What You Bring to The Team:

• Strong interpersonal skills: specifically, verbal, and written skills, telephone skills, and active listening skills.
• Self-motivation with the ability to work in a fast-paced, ever-changing environment.
• Azure AZ104 Certification
• Net+ Certification required.
• ITIL v4 Foundation Certification desired
• An understanding of operating systems, business applications, printing systems and network systems.
• A Good understanding of Network Topologies and protocols; TCIP/IP, HTTP, SNMP
• Network Administration experience, including user account, group & permissions management (Azure Administration experience also preferable)
• The ability to multi-task and adapt quickly to change.
• A sound technical awareness and knowledge to appropriately match resources to technical issues.
• An understanding of support tools, techniques, and how technology is used to provide IT services.
• Monitoring and event Management experience
• Monitoring Tool Experience (Solarwinds, Grafana, Azure etc), preferably with custom alerting/scripting experience
• Database Monitoring experience
• Perform Troubleshooting and incident response on systems.
• Manage Critical Incident Investigations
• 5+ years of related IT experience.
• A Bachelor's degree or equivalent experience desired.

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.