Senior Manager, UX

Senior Manager, UX

Location: This role is home-based, hybrid, or office-based in Canada.

Position Summary:

The Senior Manager, UX works collaboratively across the business to develop best-in-class user experiences. The Senior Manager, UX develops, delivers, and manages an integrated UX strategy across multiple channels and works closely with the Chief Design Officer, the Director, DX Operations, digital teams, development teams, marketing, products, customers, and stakeholders to ensure our digital experience is consistent, top-notch, and on brand.  The Senior Manager, UX needs to think strategically and tactically, driving UX adoption across the business, and lead a team to deliver. It’s about joining the dots of design, brand, technology, and customer needs to deliver a consistent and world-class experience for Bentley’s users across an omnichannel ecosystem. 
 

Responsibilities:

• Lead the collaborative design, development, implementation, and communication of well-documented processes and workflows for all major UX activities.
• You lead the day-to-day operations of our Digital Experience UX Team and its members
• You’re responsible for fielding inbound work and working with stakeholders to determine the priority of that work
• You will work with the team to land the right work with the right person at the right time
• You will work with other UX teams to drive and elevate the UX practice to the business through presentations, representation, and education
• You lead the charge on developing Bentley’s digital interaction standards alongside the Chief Design Officer in addition to UX leaders from products and marketing
• You will work to establish a base of engaged and accessible customers to leverage for testing, ideating, and refining design hypotheses
• Lead the charge on defining requirements for all projects
• Take data and meld them into ideas and concepts, and visualize them such that they are communicated effectively and compellingly to internal leaders, partners, and customers
• Connect the dots between business requirements, innovation, analytics, and good design through the visual representation of ideas 
• Turn visions into concepts and artifacts to translate those concepts into designs that illustrate simplicity despite the complexity of the system, service, or infrastructure
• Directly responsible for delivering aggregate data points, insights, problem articulation, potential solution designs, wireframes, and prototypes 
• Collaborate effectively with researchers, product management, development, marketing, and other team members
• Use facilitative leadership skills to drive the best outcome for stakeholders, resulting in others learning from you and inspiring others to want to work with you
• Be an expert in the emerging industry UX trends across desktop, cloud, mobile, and tablet platforms, competitors, and strategies, and share this information with the team 
• Respond to day-to-day questions from UX/UI designers, technology teams, vendors, developers, product managers, and product owners
• Document ongoing progress, code migrations, and status on work assignments and communicate these updates during status meetings
• Experience in writing detailed design specifications (IA, workflow, functionality, and layout, etc.), which technology developers use to build the product  
• Assist in QA to identify, document, and verify design bug fixes  

What We Need from You:

• Proven management experience
• Examples of program development include methodologies, measurement, challenges, and outcomes
• A professional portfolio showcasing problem-solving skills
• Demonstrate a solid understanding of fundamental UX design competencies (research, interaction design, usability testing) and hands-on experience of any competence of choice.
• An eye for detail
• Presentation and storytelling skills
• B2B, SAAS, and start-up experience a plus

Required Knowledge, Skills, Abilities, and Experience:

• Bachelor's or Master's degree in human factors, psychology, communications design, related field, or relevant experience
• Minimum five+ years of UX experience
• Minimum two+ years of leadership experience a plus
• Mastery of user interaction design skills
• Familiarity with field and lab-based usability research methodologies
• Ability to communicate design rationale and build consensus
• Ability to prioritize and manage work to critical project timelines in a fast-paced environment
• Ability to develop new approaches to complex design problems
• Must be organized, have an eye for detail, and be able to put ideas into a tangible form
• Familiarity with the Windows and/or Macintosh Human Interface Guidelines is a plus
• Excellent interpersonal and communication skills

What We Offer:

• A great team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.