Identity and Access Management Analyst

Identity and Access Management Analyst

Location: Home-Based Canada / Hybrid Burlington, Ontario

Position Summary:

We are seeking a skilled and experienced Identity and Access Management (IAM) Support Analyst to join our team. The IAM Support Analyst will be responsible for providing technical support and troubleshooting for the company's IAM systems. The ideal candidate will have a deep understanding of IAM concepts, as well as experience with IAM tools and technologies. The IAM Support Analyst will work closely with other IT professionals, business stakeholders, and external partners to ensure that the company's IAM systems are functioning effectively, efficiently, and securely. 

Your Day-to-Day:

• Provide technical support and troubleshooting for the company's IAM systems, including user provisioning, authentication, and authorization processes. 
• Identify and resolve technical issues related to IAM technologies and tools, such as user directories, access control systems, and single sign-on (SSO) solutions. 
• Writing small java scripts to add or modify any existing functionalities.   

• Collaborate with IT professionals and business stakeholders to identify and prioritize IAM support requests, and ensure that they are resolved in a timely and effective manner. 
• Document and track IAM support requests and resolutions using ticketing systems and other tools. 
• Develop and maintain knowledge articles and documentation related to IAM support processes and procedures. 
• Work closely with external partners to troubleshoot and resolve issues related to IAM system integrations. 
• Participate in on-call support rotations to provide after-hours support for critical IAM issues. 

What You Bring to The Team:

• Bachelor's degree in Computer Science, Information Technology, or a related field 
• 2+ years of experience in identity and access management, including experience with IAM tools and technologies. 
• 2+ years of experience with PingIdentity Suite (preferred). 
• 2+ years of experience with Linux (preferred).
• 2+ years of experience with AWS and it’s tools such as CloudWatch, EC2, ELB, Route53 and S3.  
• Working directly with customers/end users and assisting them with their issues or requirements, 
• Experience with user provisioning, authentication, and authorization processes. 
• Knowledge of IAM technologies and tools, such as user directories, access control systems, and SSO solutions. 
• Strong problem-solving skills and ability to work collaboratively with other IT professionals and business stakeholders. 
• Excellent communication skills, including the ability to explain complex technical issues to non-technical stakeholders. 
• Familiarity with ticketing systems and other support tools and processes. 
• Ability to work independently and prioritize tasks in a fast-paced environment. 
• Willingness to participate in on-call support rotations to provide after-hours support for critical IAM issues.

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

#LI-Remote #LI-RV

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.